Rants

Will big brands be the death of social media?

I was prompted to write an article in Advertising Age this morning about Unilever’s foray into Social Media in China.  This article highlights various social media campaigns that Unilever runs in Asia, specifically their Ponds Age Miracle cream product launch. While I applaud Unilever for leaping into Social Media Marketing and for getting excellent guidance […]

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Showing the love

In today’s trying times, it is critical to show love to those clients you already have.. If they feel loved and you provide undisputed value, convenience, or performance, it makes it hard for them to change.  The following are a few examples of how I did and did no feel the love in the past

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Comcast Loyal Sucker

Ahh, Comcast – volumes have been written about this well-managed organization and its customer service.  I do have to give them credit for developing a monopoly in my local area where they are the only, though crappy, high-speed internet provider available in my neighborhood.  But I digress. Apparently, I am a very loyal customer.  Because

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CMO’s admit being behind the curve on digital marketing– finally

So says a recent report titled – “The Digital Marketing Standard: Executive Perspectives on Digital Marketing.” I was fascinated by the obvious disconnect between reality and the data.  I will interject my commentary below.  I have requested the full report but only have the various released material to comment on. [I still have not received

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