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Epiphany Series
Epiphany 40 – The Dimensions of Competence
Recently, I had my annual HVAC inspection. Like most homeowners, I view these visits as preventative maintenance. A technician arrives, inspects the equipment, performs a few routine tasks, and hopefully can assure me that everything appears to be operating properly. This year was different. A younger technician asked me to…
Epiphany 39: Find a Great Coach
The Difference Between a Coach and a “Great Coach” There seems to be no shortage of “life” and “business” coaches these days, and some of the more entrepreneurial ones appear to be making a fortune selling courses on how to become a coach. That is not what I mean when…
Agency Management
Overall Partnership Quality Is Not a Soft Metric
In this third article of our series, following “How Attention Shifts Before Replacement” and “Agency Denial,” we examine the underlying question clients…
Agency Denial
In the first installment of this series, “How Attention Shifts Before Replacement,” I showed that clients don’t begin…
How Attention Shifts Before Replacement
The Moment Clients Become Open to Something Else Most agency relationships don’t unravel because something breaks. They begin…
Rants
Stop Adding Friction: Make It Easy for Me to Give You Money
Companies frequently discuss digital transformation, automation, AI, and “streamlined operations.” But most can’t get the basics right. You…
PMC v. Google: When your Business is Built on Borrowed Traffic
On September 12, 2025, Penske Media Corporation (PMC) filed suit against Google in the U.S. District Court for…
The Subscription Cancellation Hellscape: A War on Friction We’re Losing
Yesterday, I reviewed my credit card statement and saw eight subscription charges. I opened my handy Evernote tracker,…
Travel
Achieving a Dream: Hiking to Tiger’s Nest
Today, December 28th, 2025, I finally achieved a bucket list dream: visiting Tiger’s Nest in Bhutan. This monastery,…
48 Hours in Athens Greece
This was our second trip to Athens. Our first was in 1995 when I was invited to defend…
6 Hours in Gibralter
I had wanted to go to Gibraltar since I saw the silhouette of the island in the 1070’s…