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Epiphany Series
Epiphany 20 – Build a Culture of Adaptability – Improvise, Adapt, Overcome
Clint Eastwood popularized those three words as the gruff Marine in the movie Heartbreak Ridge, where he was trying to make a group of undisciplined misfits into an elite fighting force capable of any challenge. As a Marine, three words were drilled into me until they became instinctive: Improvise, Adapt,…
Epiphany 19 – Don’t Be Afraid to Eat Your Own
Every business owner must be ready to accept the idea of “eating your own” and “disrupting your own business” to maximize long-term opportunities. The concept of “eating your own” is rooted in the idea that companies must be willing to disrupt their existing business models to capture new opportunities, even…
Agency Management
The Exit Multiplier: What Acquirers Really Pay For (That Most Business Owners Overlook)
Most business owners dream of a big exit. But when acquisition talks begin, many are blindsided, not by…
The Importance of Demand-Side Leadership in the Post-Merger Company
This post has been adapted from my grad school paper for my Negotiating Leadership course. In it, we…
Understanding the Hidden Tension Between Clients and Marketing Agencies
In marketing services, an often unspoken tension is at the heart of every agency-client relationship. It’s not about…
Rants
The Subscription Cancellation Hellscape: A War on Friction We’re Losing
Yesterday, I reviewed my credit card statement and saw eight subscription charges. I opened my handy Evernote tracker,…
The Illusion of Choice: Bundling, Unbundling, and the Hidden Cost of Convenience
We’ve reached a point where nearly every service, from flights to home internet to home security, is wrapped…
Five Underutilized Search Insights That Could Still Change Your Business
I write this as part rant, part reflection. Over the years, I’ve fought hard to get organizations to…
Travel
Andalusian Adventure Planning Tips
Our Andalusian adventure has in the planning cycle for over 20 years when we first visited Spain. It…
48 Hours in Yerevan, Armenia
I first learned about Armenia when I was 12 from my father’s co-worker, who would talk about the…
48 Hours in Tibilisi Georgia
Georgia has been on my list of places to visit for over ten years. When I was working…