Epiphany 28: Cover Your Assets – Why Agencies and SaaS Teams Need CYA Protocols

The first time I ever experienced a “Cover Your Ass” (CYA) boss was as a teenager working summer shifts at a trucking company with my father. The operations manager was the textbook definition. Every move he made prioritized self-preservation and avoiding blame above all else, even if it cost the company money or made the […]

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Scammed by the Answer: Rethinking Responsibility in the AI Era

Why platforms, governments, companies, and consumers must share the burden of trust This article was sparked by a Washington Post story last Friday about a traveler who was scammed after calling a fake number surfaced by Google’s AI Overview. Reading it, I realized the frustrations I first wrote about two years ago—when I questioned whether

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From Clarity to Autonomy: How the Project Alignment Brief Reduces Chaos and Builds Trust

In Epiphany 27, “Commander’s Intent: Leading with Clarity, Letting Go of Control”, I highlighted that effective leaders focus not on micromanaging the how things get done, but on conveying the why and the what—the intended outcome should be, not every task detail. But in the real world, especially in fast-moving organizations, intent is often implied—not

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AI Search is Reshaping the Landscape—Some Adapt, Others Retreat into Caution

Search Makes the Earnings Call Highlights Reel Historically, companies avoided directly naming Google in investor communications, even when traffic dropped or algorithms changed. But with the rise of zero-click searches decimating organic traffic, AI Overviews and generative search, the gloves are off. Thanks to a comprehensive roundup by Glen Allsopp at Detailed.com, we now have

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Epiphany 27: Commander’s Intent: Leading with Clarity, Letting Go of Control

One of the most impactful leadership concepts I’ve carried from the Marine Corps into marketing and business is the idea of Commander’s Intent. In the military, before any exercise or combat operation, every Marine knows two things: Leadership is not just about barking orders or sticking rigidly to a plan. It’s about clarity—clarity of mission,

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The KPI Trap: How Misaligned Metrics Sabotage Digital Performance

Most teams aren’t failing—they’re being measured to fail together. “Why can’t we just fix the SEO?”Because SEO isn’t broken. Your incentives are. I’ve been in the room with dozens of Fortune 500 companies, dissecting why their organic performance is flatlining despite massive budgets, smart people, and best-in-class tools. The pattern is almost always the same.

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6 Hours in Gibralter

I had wanted to go to Gibraltar since I saw the silhouette of the island in the 1070’s Prudential insurance commercial and a certificate on my uncle’s “Order of the Rock” for crossing through the strait in the Navy. Gibraltar, a unique British enclave at the southern tip of Spain, offers a blend of natural

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Epiphany 25: Don’t Lose Before You Enter the Room

The Strategic Advantage of Mapping the Known Unknowns TL;DR Most business cases and pitches fail before they even begin—because they overlook the hidden dynamics shaping the decision. You can do everything “right” and still walk into a losing room. The real skill isn’t just presenting well—it’s mapping the terrain in advance: surfacing competing interests, unspoken

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