Recently, I needed to resolve a problem with my Health Savings Account. This cool program deducts money from your pre-tax dollars and holds it for you. You are given a Visa debit card to pay for your medical supplies and doctor’s payments not covered by insurance. What I did not know is I needed to send in my receipts since the IRS does not want me to use these previous non-taxable dollars on anything but healthcare. Unfortunately, I did not get that memo, so I needed to get the form from their site via my account to submit the invoice to get it approved.
When I clicked on the link to get the needed form, I encountered something that I couldn’t comprehend. The link to the form pops up as a PDF, and in the PDF is a note telling me the form has been moved to another location. For my life, I cannot understand why they would not just change the link to the form or, even easier, put the PDF form in that location. My only rationale is that someone did not understand how to do it, and it was just easier to upload a new PDF with the same name – again, I am perplexed why that PDF could not be the form rather than a note the form has been moved.
Maybe someday I will understand how the web teams in large companies think.
