Tariff Frequently Asked Questions
For the past few weeks, I have had several people seeking answers to basic tariff questions, and even the new AI Overview does not necessarily provide answers.
Tariff Frequently Asked Questions Read More »
For the past few weeks, I have had several people seeking answers to basic tariff questions, and even the new AI Overview does not necessarily provide answers.
Tariff Frequently Asked Questions Read More »
Every successful venture has a heartbeat — not just a founder with a vision but a team that breathes life into that vision. Reflecting on my career, no moment captures this truth better than the founding of Global Strategies. What we built wasn’t just a business — a band of complementary minds who trusted each
Epiphany 12: Building the Dream Team – From Founders to Force Multipliers Read More »
“If you want to earn more, you need to understand what you’re worth—economically—not just emotionally.” I recall the first time an employee came to me and asked, “What do I need to do to earn $ 100,000?” It seemed like a simple question, but the right way to answer reveals a profound truth about value, contribution, and
Epiphany 5 -Understanding Your Economic Value as an Employee Read More »
Sometimes, a framework emerges that becomes a north star—not just for client transformation but also for agency growth. For me, that was the Search Maturity Lifecycle. Conceived initially during our time at Outrider through brainstorming with Marshall Simmonds, it gained broader traction after a panel discussion in New York and a pivotal presentation at a conference in
Epiphany 10: The Search Maturity Lifecycle – From Projects to Strategic Partnerships Read More »
There’s a moment in every entrepreneur’s journey when clarity hits like lightning. For me, one of the biggest epiphanies came not from a whiteboard or boardroom but from the chaos of more clients than I could handle and the need to build a team that shared my beliefs and had skills that I did not.
Epiphany 11: Building a Winning Agency Read More »
“Client love isn’t about doing what you’re paid to do—it’s about being indispensable by owning their goals, delivering outcomes, and showing up like a true partner every single day.” In agencies and client services, it’s easy to fall into the trap of thinking that delivering what you were paid for is enough. But if you
Epiphany 8 – Showing the Love Read More »
Asking your employees if they know how your company makes money might seem like a simple question. Still, a more pressing question is how we maintain profitability. A lack of understanding of these similar but potentially complex questions can have consequences for any size organization. I have been trying to finish this article for several
Why Employees Need to Know How Your Company Remains Profitable? Read More »
“The worst time to find out a client is unhappy is when they’re already walking out the door.” Client satisfaction and retention are the lifeblood of any agency. Yet, too many firms rely on assumptions rather than actively measuring how their clients feel about their service. By implementing a structured Client Feedback System, agencies can
Implenting a Client Feedback System Read More »
“Your client isn’t choosing between your agency and doing nothing—they’re choosing between your services and something else.” Client retention is the real marker of success in agencies, consultants, and marketing teams. Too many businesses focus on the mechanics of their service—tasks completed, reports delivered, and actions taken — without ever stepping back to ask the
Epiphany 6 – Delivering Economic Value Read More »
“If you understand the fundamentals, you can troubleshoot problems faster and more effectively.” In the fast-paced world of SEO and digital marketing, individuals often chase the latest trends and shiny objects, such as AI-driven automation, Python scripting, and advanced machine learning techniques. While these tools help increase efficiency and have a place at the table,
Epiphany 7 – Fundamentals and Root Causes Read More »