Epiphany 32: How to Manage Up When the Boss Has Already Decided
Adjusting the Variables Without Challenging Their Authority On our podcast last week, our guest Jason…
Epiphany 30: Solving Problems Without Saying “Problem”
The Set-Up: When “Problems” Become Opportunities A few years ago, I was working on a…
Epiphany 31 – Mandating The Book of Knowledge
How Operational Knowledge Becomes a Strategic Asset Many managers and employees view documentation as an…
Help Me Help You: The Reciprocity Framework for Getting Things Done
Why “Help Me Help You” Matters Most goals—whether business, organizational, or personal—depend on others. You…
Epiphany 29: Consultants Need to Understand Why
In an earlier post, I wrote about why employees need to understand why—the importance of…
Epiphany 28: Cover Your Assets – Why Agencies and SaaS Teams Need CYA Protocols
The first time I ever experienced a “Cover Your Ass” (CYA) boss was as a…