Will big brands be the death of social media?

I was prompted to write an article in Advertising Age this morning about Unilever’s foray into Social Media in China.  This article highlights various social media campaigns that Unilever runs in Asia, specifically their Ponds Age Miracle cream product launch. While I applaud Unilever for leaping into Social Media Marketing and for getting excellent guidance […]

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Integrating SEO Into The Localization Workflow Process

Original Search Engine Land Article Posted October 26, 2009 There’s a significant opportunity for marketers who take time to understand markets beyond their home territory and deploy search programs that allow them to connect directly with consumers in their native language. “In their native language” is the make-or-break part of succeeding in a new market,

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Showing the love

In today’s trying times, it is critical to show love to those clients you already have.. If they feel loved and you provide undisputed value, convenience, or performance, it makes it hard for them to change.  The following are a few examples of how I did and did no feel the love in the past

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Check the full workflow of your system when adding something new

Last week, I wrote about how Comcast did not sync with their systems to auto-credit people for their free “loyalty movie,” and I also encountered a similar problem with Hertz. These two events have shown me that people don’t always think through the potential issues that people could have with their newly optioned offers or systems. Hertz

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Maximize Search Relevance to Attract, Engage and Retain Searchers

In a recent post, I discussed how businesses can leverage Search Marketing techniques to capitalize on existing search demand.  I firmly believe that when we understand the searcher’s intent, where a searcher is in the buying cycle, or even the type of search they are conducting, advertisers can better align with the current demand for their products

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